Insurance

At the commencement of the first course, Little Roots Antenatal Education will hold all appropriate and up-to-date insurance cover, including public liability and professional indemnity insurance. This ensures that all classes and services are delivered safely and responsibly.

 

Facilitators are qualified midwives and members of the Royal College of Midwives, adhering to professional standards and codes of practice.

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Little Roots ~Terms & Conditions

Last updated: May 2026

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Welcome to Little Roots. We are committed to providing calm, supportive, and evidence-based antenatal education for families across South Wales. These Terms & Conditions are designed to clearly explain our policies and ensure a positive experience for everyone attending our courses and workshops.

By booking a class, course, workshop, or service with Little Roots, you agree to the Terms & Conditions outlined below.

 

1. About Us

Little Roots is a midwife-led antenatal education service offering antenatal courses, hypnobirthing sessions, breastfeeding workshops, infant feeding support, and related educational services.

Throughout these Terms & Conditions, “Little Roots”, “we”, “our”, or “us” refers to Little Roots Antenatal Education.

“You” or “your” refers to the person booking or attending our services.

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2. Booking & Payment

2.1 Full payment is required at the time of booking in order to secure your place on a course or workshop.

2.2 Your booking is confirmed once payment has been received and you have received confirmation from Little Roots.

2.3 All course prices are listed in GBP (£).

2.4 We reserve the right to amend course pricing at any time, although any confirmed bookings will remain at the agreed price.

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3. Course Attendance

3.1 Our courses are open to anyone wishing to prepare for birth and early parenthood, including first-time parents, returning parents, birth partners, and support persons.

3.2 We aim to provide an inclusive, respectful, and welcoming environment for all attendees.

3.3 We kindly ask that all attendees behave respectfully towards staff and other participants during sessions.

3.4 We reserve the right to refuse attendance or remove individuals from a course if behaviour is considered disruptive, inappropriate, threatening, or unsafe. In these circumstances, refunds will not be provided.

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4. Cancellations & Refunds

4.1 Cancellation by You

If you need to cancel your booking, the following refund policy applies:

• More than 28 days before the course start date: full refund

• Between 10–28 days before the course start date: 50% refund

• Less than 10 days before the course start date: no refund

Refunds will be processed within a reasonable timeframe using the original payment method where possible.

To ensure the best possible experience and group interaction, our antenatal courses require a minimum of three bookings to run.

Should a course not reach the minimum number of participants, Little Roots reserves the right to reschedule or cancel the course. In these circumstances, you will be offered the choice of a full refund or a transfer to an alternative course date, subject to availability.

We will provide as much notice as reasonably possible and will always endeavour to find a suitable solution for those affected.

4.2 Transfer Requests

Where possible, we may offer the option to transfer your booking to a future course date. Transfers are offered at our discretion and subject to availability.

4.3 If Your Baby Arrives Early

If your baby arrives before your course begins and you are unable to attend, we will offer:

• a full refund if the course was due to start before 37 weeks of pregnancy, or

• the option to transfer onto a future suitable session where appropriate.

4.4 Pregnancy or Baby Loss

In the heartbreaking event of miscarriage, stillbirth, or baby loss, a full refund will always be offered.

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5. Cancellation or Changes by Little Roots

5.1 In the unlikely event that we need to cancel or reschedule a course or workshop, attendees will be offered either:

• a transfer to an alternative date, or

• a full refund.

5.2 We reserve the right to make reasonable changes to course content, venues, timings, or facilitators where necessary.

5.3 We are not responsible for additional costs incurred due to cancellations or schedule changes, including travel, accommodation, childcare, or loss of earnings.

5.4 Late Arrival - We understand that travelling, traffic, and other commitments, especially during pregnancy, can sometimes make punctuality challenging. We kindly ask that all attendees arrive on time to ensure you gain the full benefit of each session and to minimise disruption for others.

If you arrive late, you are welcome to join the session; however, we will not be able to recap missed content or extend the session time. In some cases, entry may be delayed or restricted if a session has already started, particularly where it may disrupt the group or sensitive discussions. Sessions will finish at the scheduled time regardless of late arrivals. Unfortunately, we are unable to offer refunds, partial refunds, or transfers for missed content due to late arrival.

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6. Health Information & Medical Advice

6.1 Our courses are designed to provide educational and supportive information only.

6.2 Information provided during classes, workshops, emails, phone calls, social media, WhatsApp messages, or other communication should not be considered individual medical advice.

6.3 We encourage all attendees to discuss any personal medical concerns or healthcare decisions with their own midwife, doctor, consultant, or healthcare professional.

6.4 While we aim to provide balanced, evidence-based guidance, Little Roots cannot accept responsibility for personal medical decisions made following attendance at our courses.

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7. Liability

7.1 Nothing within these Terms & Conditions limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded.

7.2 Subject to clause 7.1, Little Roots shall not be liable for:

• indirect or consequential losses,

• personal belongings lost or damaged during attendance,

• actions or omissions of third parties,

• circumstances beyond our reasonable control.

7.3 Attendance at courses and workshops is undertaken at your own discretion.

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8. Photography & Social Media

8.1 From time to time, photographs or videos may be taken during classes for marketing or social media purposes.

8.2 We will always seek permission before using any identifiable images.

8.3 You are welcome to request that no photographs or videos including you are used.

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9. Privacy & Personal Information

9.1 Any personal information provided to Little Roots will be handled securely and confidentially.

9.2 We will only use your information for purposes relating to your booking, communication about services, or where legally required.

9.3 We will never sell or share your information with third parties for marketing purposes.

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10. Force Majeure

Force Majeure Event includes, but is not limited to, acts of God, severe or adverse weather conditions, flood, fire, or other natural disasters; epidemic or pandemic, public health emergencies, or illness affecting staff; government actions, restrictions, or guidance; national or local lockdowns; strikes, industrial disputes, or labour shortages; failure of utilities or transport networks; venue unavailability, closure, or damage; and any other unforeseen or unavoidable circumstances beyond our control.

In such circumstances, Little Roots Antenatal Education reserves the right to cancel, reschedule, relocate (including to an online format), or amend any classes, sessions, or services. Where possible, we will provide reasonable notice and offer alternative arrangements.

We shall not be liable for any costs, losses, or expenses incurred by clients as a result of a Force Majeure Event. Refunds, transfers, or credits will be offered at our discretion, taking into account the nature of the event and any costs already incurred.

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11. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Little Roots Antenatal Education
Email: littlerootsantenatal@gmail.com
07511159875 - 07511159876

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12. Acceptance of Terms

By booking a course or workshop with Little Roots, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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Little Roots ~ Privacy Policy

Last updated: May 2026

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At Little Roots, we understand the importance of trust and confidentiality. We are committed to protecting your personal information and handling it with care, transparency, and respect.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book a course, contact us, or use our services.

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1. Who We Are

Little Roots is a midwife-led antenatal education service based in South Wales.

Throughout this policy, “Little Roots”, “we”, “our”, or “us” refers to Little Roots Antenatal Education.

“You” or “your” refers to anyone using our website, contacting us, or booking onto one of our courses or services.

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2. Our Website Platform & Payment Security

Our website is hosted through Wix.com, which provides the online platform that allows us to share information about our services and securely process bookings and payments.

Your data may be stored through Wix.com’s secure data storage systems, databases, and applications.

All payment gateways used through Wix.com comply with PCI-DSS security standards, helping ensure that payment information is processed securely.

For more information about Wix’s privacy practices, please visit:
https://www.wix.com/about/privacy

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3. The Information We Collect

We may collect and process the following personal information when you interact with Little Roots:

Personal Details

• Name

• Date of birth

• Estimated due date

• Contact details including email address, phone number, and address

• Partner details

• Allergies and dietary requirements

Booking & Payment Information

• Details relating to bookings, purchases, and payments

Website & Technical Information

• IP address

• Browser type and device information

• Website usage data

• Cookies and analytics information

Communication Preferences

• Your preferences regarding marketing communications and updates

We only collect information that is necessary to provide our services, improve your experience, and communicate with you effectively.

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4. How We Collect Your Information

We collect information in a number of ways, including when you:

• Complete a booking or enquiry form

• Contact us by email, phone, social media, or message

• Purchase or enquire about a service

• Subscribe to updates or marketing communications

• Use our website

• Complete feedback forms or surveys

Certain technical information may also be collected automatically through cookies and website analytics tools.

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5. How We Use Your Information

We may use your information to:

• Process and manage bookings

• Provide our services and courses

• Respond to enquiries and communicate with you

• Send important updates relating to your booking

• Improve our website, services, and customer experience

• Send marketing communications where you have agreed to receive them

• Meet legal, accounting, or regulatory obligations

We will only use your information where we have a lawful basis to do so.

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6. Marketing Communications

If you have enquired about or booked one of our services, we may occasionally send you updates, offers, or information we feel may be relevant to you.

You can opt out of marketing communications at any time by contacting us or unsubscribing from emails.

We will never sell your information to third parties.

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7. Cookies & Website Analytics

Like many websites, we use cookies and analytics tools to help improve your experience and understand how our website is used.

Cookies may collect information about:

• Website traffic

• Pages visited

• Time spent on the website

• Device and browser information

You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly.

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8. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business and provide our services. This may include:

• Website hosting and payment providers

• Professional advisers such as accountants or insurers

• Legal or regulatory authorities where required by law

Any third parties we work with are required to handle your information securely and in accordance with data protection laws.

We do not permit third parties to use your information for their own marketing purposes.

 

9. International Data Transfers

Some of the systems we use, including cloud storage providers such as Google and Wix, may store information securely outside of the UK.

Where this happens, we ensure appropriate safeguards are in place to protect your information.

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10. Keeping Your Information Secure

We take appropriate steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Access to personal information is limited only to those who genuinely need it for business purposes.

We also have procedures in place to deal with any suspected data breaches and will notify affected individuals and authorities where legally required.

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11. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary to:

• Provide our services

• Meet legal or regulatory obligations

• Resolve disputes or complaints

• Maintain appropriate business records

When information is no longer needed, it will be securely deleted or anonymised.

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12. Your Rights

Under UK data protection laws, you have rights relating to your personal information. These include the right to:

• Access the information we hold about you

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to how your information is processed

• Withdraw consent for marketing communications

• Request transfer of your information

If you would like to exercise any of these rights, please contact us using the details below.

 

13. Contacting Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Little Roots Antenatal Education
Email: littlerootsantenatal@gmail.com

07511159875 - 07511159876
 

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You also have the right to contact the Information Commissioner’s Office (ICO), the UK regulator for data protection matters:
https://www.ico.org.uk .We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please
contact us in the first instance.

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14. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes to our services, website, or legal obligations.

Any updates will be published on this page.

By using our website or booking onto one of our services, you acknowledge that you have read and understood this Privacy Policy.